Sagility is hiring fresh graduates for International Voice Process Associate roles in Hyderabad. The position involves processing US healthcare claims, handling customer queries, maintaining customer records, and following client service-level, quality, and compliance requirements. Candidates from selected non-technical graduation backgrounds, including B.Com, B.Sc, BBA, BA, and B.Pharm, can apply if they meet the stated pass-out criteria. The role is suitable for freshers who have strong communication skills and are willing to work in rotational shifts. Sagility also lists benefits such as Saturday and Sunday off, free two-way cab transportation, on-the-job training, and growth opportunities.
Job Details
| Particular | Details |
|---|---|
| Company | Sagility |
| Job Role | International Voice Process Associate |
| Experience | Freshers |
| Eligible Pass-Out Batches | 2023–2025 |
| Location | Hyderabad, Telangana |
| Employment Type | Full-Time, Permanent |
| Role Category | Voice / Blended |
| Industry | BPM / BPO |
| Department | Customer Success, Service & Operations |
| Shift | Rotational shifts |
| Salary | Not Disclosed |
| Walk-in | Walk-in completed—verify whether applications are still open. |
| Walk-in Time | Walk-in completed—verify whether applications are still open. |
| Interview Venue | Purva Summit, Hi-Tech City, Hyderabad |
| Contact | Satarla Sravani |
| Contact Number | 8106210811 |
About Sagility
Sagility is a technology-enabled BPM services provider focused on the healthcare industry. The company provides transformational services intended to help clients deliver efficient and high-quality care across the healthcare system.
According to the supplied company information, Sagility combines technology, BPM services, and healthcare-domain expertise across areas including clinical services, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.
The company states that it has 28,000+ employees across 15 cities in five countries: India, the Philippines, the USA, Jamaica, and Colombia. Sagility also highlights training programs, international-client exposure, technology access, employee recognition, leave policies, medical insurance, and employee well-being initiatives.
About the Job
The International Voice Process Associate role is designed for fresh graduates entering the US healthcare BPM sector. The primary work involves processing US healthcare claims accurately and within required timelines while also responding to customer queries professionally.
Selected candidates will maintain customer information in internal systems and follow client SLAs, quality standards, and compliance guidelines. The role requires good communication, willingness to learn, quick decision-making, and flexibility to work rotational shifts.
Job Responsibilities
The selected candidates will be responsible for:
- Processing US healthcare claims accurately.
- Completing assigned claims-related activities within required timelines.
- Handling customer queries professionally.
- Resolving customer concerns appropriately.
- Maintaining and updating customer records in the system.
- Following client-defined SLAs.
- Adhering to quality standards.
- Following applicable compliance guidelines.
- Using quick decision-making skills to support smooth workflow.
- Resolving issues effectively.
- Delivering high-quality customer service.
- Maintaining high customer satisfaction levels.
Required Skills
Communication Skills
- Strong communication skills.
- Good English communication.
- Professional customer interaction.
- Ability to understand and respond to customer queries.
Analytical & Decision-Making Skills
- Quick decision-making ability.
- Ability to resolve issues effectively.
- Attention to accuracy while processing healthcare claims.
- Ability to work within defined timelines.
Work Skills
- Willingness to learn.
- Ability to follow client SLAs and quality standards.
- Ability to follow compliance requirements.
- Flexibility to work rotational shifts.
- Customer-service orientation.
Eligibility Criteria
Candidates should meet the following requirements:
- Experience: Freshers.
- Pass-Out Batches: 2023, 2024, or 2025 graduates.
- Eligible Degrees: B.Com, B.Sc, BBA, BA, and B.Pharm, as specified in the job description.
- Stream: Non-technical streams.
- Not Eligible: BE/B.Tech candidates.
- Not Eligible: Postgraduates.
- Not Eligible: Diploma holders.
- Shift: Candidates must be willing to work rotational shifts.
- Communication: Strong communication skills are required.
- Learning: Candidates should demonstrate willingness to learn.
The supplied listing does not mention a percentage requirement, age limit, or specific graduation specialization beyond the stated eligible degrees.
Salary & Benefits
The supplied vacancy does not disclose a specific salary.
The listed benefits include:
- Saturday and Sunday offs.
- Free two-way cab facility for commute.
- Comprehensive on-the-job training.
- Growth opportunities.
- Supportive work culture for freshers.
- Opportunity to work with international clients.
- Exposure to the US healthcare domain.
The company information also mentions broader employee initiatives such as medical insurance, training programs, rewards and recognition, employee-friendly leave policies, and wellbeing activities. Eligibility for specific company benefits may vary.
Selection Process
The supplied vacancy does not provide a detailed selection-process breakdown.
Candidates attending the walk-in should be prepared to demonstrate:
- English communication skills.
- Customer-service ability.
- Understanding and problem-solving ability.
- Willingness to work rotational shifts.
- Ability to learn healthcare-process requirements.
The exact interview rounds and assessment stages are not specified in the supplied listing.
Who Should Apply?
This opportunity may be suitable for fresh graduates who:
- Graduated in 2023, 2024, or 2025.
- Hold an eligible non-technical degree.
- Want to start a career in the international BPM/BPO sector.
- Are interested in US healthcare processes.
- Have good English communication skills.
- Are comfortable handling customer queries.
- Can work accurately with claims-related information.
- Are willing to work rotational shifts.
- Want structured training and exposure to international clients.
- Are looking for a fresher opportunity in Hyderabad.
Resume Tips
Freshers should keep their resumes focused on communication, customer service, analytical ability, and their eligible educational qualifications.
Relevant genuine keywords from the vacancy include:
- International Voice Process
- US Healthcare
- Healthcare Claims
- Customer Service
- Customer Queries
- Claims Processing
- Customer Records
- SLA
- Quality Standards
- Compliance
- Issue Resolution
- Communication Skills
- Decision Making
- Customer Satisfaction
Candidates should clearly mention their degree, specialization, and graduation year. Since the vacancy specifically targets 2023–2025 pass-outs, the graduation year should be easy for the recruiter to identify.
How to Apply
Sagility is conducting a walk-in recruitment drive from Monday to Friday for the International Voice Process Associate position.
Walk-in Details
Days: Monday to Friday
Time: 10:30 AM–2:00 PM
Venue
Sagility India Pvt Ltd
Purva Summit, 3rd Floor
Hi-Tech City, Hyderabad
Opposite Tech Mahindra, Kondapur
Contact
Satarla Sravani – HR
Phone: 8106210811
Email: satarla.sravani@sagilityhealth.com
Candidates are instructed to mention “Sravani HR” on their resume and contact the recruiter after reaching the venue.
Apply Now
Eligible candidates can attend the Sagility walk-in interview at the International Voice Process Executive.
Sagility India Pvt Ltd, Purva Summit, 3rd Floor, Hi-Tech City, Hyderabad, opposite Tech Mahindra, Kondapur.
Walk-in: Monday to Friday
Time: 10:30 AM–2:00 PM
Documents to Carry
- Updated resume.
- Original government ID proof.
- One passport-size photograph—optional.
Candidates should also mention Sravani HR on their resume and contact the recruiter after reaching the venue, as instructed in the vacancy.
Important Note
This vacancy is specifically for fresh graduates from the 2023–2025 batches. BE/B.Tech graduates, postgraduates, and diploma holders are stated as not eligible.
Candidates should also be prepared for rotational shifts. The job listing does not disclose the salary or provide detailed interview rounds, so these details should be confirmed with the recruiter during the walk-in process.
Job availability and recruitment requirements can change, and Sagility makes the final decision regarding eligibility, selection, compensation, and joining.
FAQs
1. What is the job role at Sagility?
The vacancy is for an International Voice Process Associate role focused on US healthcare claims and customer support.
2. Can freshers apply for this Sagility job?
Yes. The position is specifically advertised for freshers.
3. Which graduation batches are eligible?
The vacancy specifies 2023, 2024, and 2025 pass-outs.
4. Which degrees are accepted?
The listing allows B.Com, B.Sc, BBA, BA, and B.Pharm from non-technical streams.
5. Are BE/B.Tech candidates eligible?
No. The vacancy specifically states that BE/B.Tech candidates are not eligible.
6. Are postgraduates eligible?
No. Postgraduates are listed as not eligible for this vacancy.
7. What will the selected candidate do?
The role involves processing US healthcare claims, handling customer queries, maintaining records, following SLAs and quality standards, and resolving issues while maintaining customer satisfaction.
8. Are rotational shifts required?
Yes. Candidates must be willing to work in rotational shifts.
9. What are the walk-in timings?
The walk-in drive is conducted Monday to Friday, from 10:30 AM to 2:00 PM.
10. Where is the Sagility walk-in interview?
The interview venue is Sagility India Pvt Ltd, Purva Summit, 3rd Floor, Hi-Tech City, Hyderabad, opposite Tech Mahindra, Kondapur.
11. What documents should candidates carry?
Candidates should carry an updated resume and original government ID proof. One passport-size photograph is mentioned as optional.
12. What benefits are mentioned?
The vacancy mentions Saturday and Sunday offs, free two-way cab transportation, on-the-job training, growth opportunities, and a supportive work culture.
Disclaimer
The information provided in this post is for informational purposes only and is based on publicly available job information. JobHunt Daily does not guarantee selection or employment.
Candidates should verify the latest job details on the company’s official careers website before applying. We do not charge any fee for providing job information.
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