Genpact is hiring for the role of Associate, Customer Service (Hindi + English) in Hyderabad. The position is suitable for graduates with 0–3 years of experience, including freshers from the 2021–2026 pass-out batches. The role involves responding to customer queries and concerns, supporting account recovery activities, understanding client processes and policies, reproducing customer issues, escalating product bugs, and providing quality customer service. Candidates should have strong communication and analytical skills and be comfortable working from the office in Hyderabad. The vacancy lists 10 openings and is offered as a full-time, permanent opportunity.
Job Details
| Particular | Details |
|---|---|
| Company | Genpact |
| Job Role | Associate, Customer Service (Hindi + English) |
| Experience | 0–3 years |
| Freshers | Eligible |
| Eligible Pass-Out Batches | 2021–2026 |
| Qualification | Graduate in Any Discipline |
| Location | Hyderabad, Telangana |
| Work Mode | Work from Office |
| Openings | 10 |
| Employment Type | Full-Time, Permanent |
| Role Category | Customer Success, Service & Operations |
| Industry | BPM / BPO |
| Department | Customer Success, Service & Operations |
| Languages | Hindi + English |
| Salary | Not Disclosed |
About Genpact
Genpact is an advanced technology services and solutions company that works with enterprises globally. According to the supplied job description, the company combines business knowledge, operational expertise, data, technology, and AI to help organizations address complex business challenges.
Genpact describes itself as an organization focused on AI, automation, and digital innovation. The company states that it has 140,000+ employees and emphasizes values including courage, curiosity, incisiveness, integrity, inclusion, customer focus, and innovation.
The company also highlights career development through hands-on experience, mentorship, and continuous learning opportunities.
About the Job
The Associate, Customer Service (Hindi + English) role involves supporting customers and addressing their concerns through a customer-service process. The position requires candidates to understand client policies and processes, investigate customer issues, and provide appropriate support.
Candidates may also support data collection for account recovery and reproduce customer issues when necessary so that product bugs can be escalated. The role requires critical thinking, analytical ability, customer focus, and the ability to work independently as well as within a larger team.
The position is work from the office in Hyderabad.
Job Responsibilities
The selected candidate will be responsible for:
- Responding to customer queries and concerns.
- Providing support for data collection to enable account recovery for end users.
- Maintaining a strong understanding of client processes and policies.
- Reproducing customer issues when required.
- Escalating product bugs.
- Providing excellent customer service.
- Applying critical thinking and analysis while handling customer situations.
- Working effectively both independently and within a collaborative team.
- Using probing skills to understand customer issues.
- Analyzing customer concerns and determining appropriate support.
- Maintaining a customer-centric approach during interactions.
Required Skills
Communication Skills
- Strong Hindi communication.
- Strong English communication.
- Good written English.
- Neutral English accent.
- Ability to communicate effectively with customers.
Customer Service Skills
- Customer support.
- Customer service.
- Customer care.
- Voice-process handling.
- Telecalling skills.
- Customer-centric approach.
Analytical Skills
- Effective probing.
- Ability to analyze and understand customer issues.
- Critical thinking.
- Problem-solving ability.
- Ability to reproduce and identify customer issues.
Work Skills
- Ability to work independently.
- Ability to collaborate with a larger team.
- Active use of the internet and online applications.
- Flexibility to work according to business requirements.
- Willingness to work weekend shifts when required.
Eligibility Criteria
Candidates should meet the following requirements:
- Education: Graduate in any discipline.
- Experience: 0–3 years.
- Freshers: Eligible.
- Pass-Out Batches: 2021–2026.
- Languages: Hindi and English.
- Work Mode: Work from the office.
- Location: Hyderabad.
- Schedule: Candidates should be able to work on a flexible schedule, including weekend shifts.
Previous customer-service experience in chat, email, or voice is listed as a preferred qualification, not a minimum requirement.
The supplied listing does not mention a percentage requirement, age limit, or specific graduation stream.
Salary & Benefits
The vacancy does not disclose a specific salary.
Genpact highlights the following employee and career-development opportunities:
- Hands-on experience.
- Mentorship.
- Continuous learning opportunities.
- Exposure to AI, automation, and digital innovation.
- Opportunity to work with global enterprises.
- A values-driven and inclusive work environment.
Specific compensation, allowances, insurance, transportation, or other role-specific benefits are not stated in the supplied vacancy.
Selection Process
The supplied job description does not provide a detailed selection-process structure.
Candidates should be prepared for evaluation of skills relevant to the position, including:
- Hindi and English communication.
- Customer-service ability.
- Analytical and probing skills.
- Critical thinking.
- Customer issue understanding.
- Problem-solving ability.
- Ability to work independently and within a team.
The exact number of interview or assessment rounds is not specified.
Who Should Apply?
This opportunity may be suitable for candidates who:
- Are graduates from any discipline.
- Graduated between 2021 and 2026.
- Have 0–3 years of experience or are freshers.
- Are comfortable communicating in both Hindi and English.
- Have good written English skills.
- Are interested in customer service and voice-process roles.
- Have strong analytical and probing abilities.
- Can understand and resolve customer concerns.
- Are comfortable working from the Hyderabad office.
- Can work flexible schedules, including weekend shifts.
Candidates with previous customer-service experience in voice, chat, or email can also apply, as this experience is listed as preferred.
Resume Tips
Candidates should tailor their resumes around customer service, communication, analytical ability, and problem-solving.
Relevant genuine keywords from the vacancy include:
- Customer Service
- Customer Support
- Voice Process
- Voice Support
- Customer Care
- Hindi
- English
- Telecalling
- Customer Queries
- Customer Issue Resolution
- Critical Thinking
- Analytical Skills
- Probing Skills
- Account Recovery
- Customer-Centric Approach
- Product Bug Escalation
Freshers should clearly mention their graduation degree, university, and passing year. Candidates with previous chat, email, or voice customer-service experience should describe their actual responsibilities.
How to Apply
The supplied vacancy is for a Genpact Customer Service – Voice Process (Hindi + English) position in Hyderabad.
Candidates should apply through the official Genpact recruitment channel associated with the vacancy. The supplied listing does not provide a direct application URL, so no unofficial application link is included.
Apply Now
LINK: Customer Service – Voice Process
Position: Associate, Customer Service (Hindi + English)
Company: Genpact
Location: Hyderabad, Telangana
Work Mode: Work from Office
Experience: 0–3 years
Openings: 10
Qualification: Any Graduate
Eligible Batches: 2021–2026
Candidates should use Genpact’s official careers portal to locate the Associate, Customer Service (Hindi + English) vacancy and submit their application.
Important Note
This position is suitable for freshers and experienced candidates with 0–3 years of experience, with graduates from the 2021–2026 batches specifically mentioned as eligible.
The role requires Hindi and English communication and is based from the office in Hyderabad. Candidates should also be prepared for a flexible schedule that can include weekend shifts.
Salary and detailed selection rounds are not disclosed in the supplied vacancy. Genpact also states that it does not charge fees to process job applications. Candidates should not pay anyone claiming to offer employment or interview participation.
Job availability and requirements can change, and Genpact makes the final decision regarding eligibility, selection, compensation, and employment.
FAQs
1. What is the job role at Genpact?
The position is Associate, Customer Service (Hindi + English), involving customer support and issue resolution through a voice-process environment.
2. Can freshers apply for this Genpact vacancy?
Yes. Freshers are eligible, and the listing specifically accepts graduates from the 2021–2026 pass-out batches.
3. What qualification is required?
Candidates should be graduates in any discipline.
4. What is the required experience?
The listed experience range is 0–3 years.
5. Which languages are required?
Candidates should be proficient in Hindi and English. The listing also mentions excellent written English and a neutral English accent.
6. Where is the Genpact job located?
The position is based in Hyderabad, Telangana, and the work mode is work from office.
7. How many openings are available?
The vacancy lists 10 openings.
8. Is previous customer-service experience mandatory?
No. Freshers are eligible. Previous experience in customer service through chat, email, or voice is listed as a preferred qualification.
9. Are weekend shifts required?
Candidates should be able to work on a flexible schedule, including weekend shifts.
10. What skills are important for this role?
Important skills include Hindi and English communication, customer service, probing, analytical ability, critical thinking, customer-centricity, and problem solving.
11. Is the salary disclosed?
No. The supplied vacancy does not disclose a salary figure.
12. Does Genpact charge candidates for recruitment?
No. The supplied job description states that Genpact does not charge fees to process job applications and candidates are not required to pay to participate in its hiring process.
Disclaimer
The information provided in this post is for informational purposes only and is based on publicly available job information. JobHunt Daily does not guarantee selection or employment.
Candidates should verify the latest job details on the company’s official careers website before applying. We do not charge any fee for providing job information.
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