66 degrees is inviting applications for the IT Service Desk Intern position in Bangalore (Bengaluru), Karnataka. This opportunity is suitable for freshers who have completed an internship in IT service desk, technical support, or IT helpdesk operations and want to develop their technical support skills.
The selected candidate will help employees resolve everyday IT issues, troubleshoot hardware and software problems, manage support tickets, assist with user accounts, and escalate complex issues to the Level 2 (L2) support team.
Candidates with knowledge of Windows, macOS, Google Workspace, basic networking, and IT service management tools can consider applying. Applicants should also be comfortable participating in on-call support rotations when required.
Job Details
| Particulars | Details |
|---|---|
| Company | 66 degrees |
| Job Role | IT Service Desk Intern |
| Job Category | Information Technology / Technical Support |
| Job Location | Bangalore, Karnataka |
| Employment Type | Internship |
| Experience | Fresher with prior IT support internship experience |
| Educational Qualification | Bachelor’s degree in IT, computer science, or a related discipline, or equivalent practical experience |
| Technical Skills | Windows, macOS, Google Workspace, networking, troubleshooting |
| Preferred Certifications | ITIL Foundation or equivalent ITSM certification |
| ITSM Tools | ServiceNow, Jira Service Management |
| Salary/Stipend | Not disclosed in the supplied job description |
| Application Deadline | Not specified in the supplied job description |
| Visa Sponsorship | Not available |
About 66 degrees
66degrees is an AI transformation partner that helps enterprises address business challenges through cloud, artificial intelligence, data, and technology solutions.
The company focuses on helping businesses improve their operations and make better use of data and intelligent systems. It also highlights collaboration, innovation, professional development, and continuous learning as important parts of its workplace culture.
For candidates interested in IT operations and technical support, this internship offers an opportunity to gain experience supporting end users in a professional business environment.
About the IT Service Desk Intern Job
The IT Service Desk Intern will act as the first point of contact for employees experiencing IT-related problems or needing technical assistance.
The role focuses on first-level troubleshooting, ticket management, user access support, IT asset management, documentation, and customer service. When an issue cannot be resolved at the first level, the intern must escalate it to the appropriate support team with clear troubleshooting notes.
This position is particularly relevant to candidates who want to build a career in IT support, desktop support, helpdesk operations, IT infrastructure, or IT service management.
Job Responsibilities
The main responsibilities of the IT Service Desk Intern include:
- Provide first-level technical support for employee IT issues and service requests.
- Troubleshoot hardware, software, operating system, application, and network connectivity problems.
- Record, categorize, prioritize, and track incidents through the IT ticketing system.
- Assist users with password resets, account unlocks, software installations, and basic application support.
- Help maintain IT assets and manage user access in a secure working environment.
- Escalate unresolved technical issues to the L2 support team with complete documentation.
- Maintain IT procedures, knowledge articles, and records of issue resolutions.
- Guide employees on IT best practices and common troubleshooting techniques.
- Participate in on-call support rotations when required.
- Contribute ideas to improve service desk processes and user satisfaction.
Required Skills
Candidates should have a foundation in IT support and the ability to communicate clearly with users.
Technical skills
- Good understanding of Windows and macOS.
- Working knowledge of Google Workspace and Google Administration.
- Basic understanding of TCP/IP, DNS, and VPN.
- Familiarity with hardware and software troubleshooting.
- Knowledge of common business applications.
- Ability to diagnose and document technical problems.
Professional skills
- Strong analytical and problem-solving ability.
- Good verbal and written communication.
- A customer-first approach to technical support.
- Ability to work independently and collaboratively.
- Attention to detail when handling support tickets and user information.
Eligibility Criteria
Candidates should review the following requirements before applying:
- A bachelor’s degree in information technology, computer science, or a related discipline, or equivalent practical experience.
- Fresher status with prior internship experience in an IT service desk or technical support role.
- Familiarity with Windows and macOS operating systems.
- Basic knowledge of networking concepts such as TCP/IP, DNS, and VPN.
- Working knowledge of Google Workspace and Google Administration.
- Good communication and troubleshooting skills.
- Willingness to participate in on-call support rotations when required.
Important: The job description states that 66 degrees cannot sponsor or transfer visas of any kind at this time. Applicants should ensure they meet the company’s work authorization requirements.
Salary and Benefits
The salary/stipend has not been disclosed in the official job notification.
The supplied job description does not specify the internship stipend, duration, paid leave, insurance, or other compensation details. Candidates should check the official application page or ask the recruitment team for confirmation before accepting an offer.
The main professional benefits of the role may include practical exposure to IT support operations, incident management, troubleshooting, documentation, and user service. These are learning opportunities associated with the responsibilities of the position, not a guarantee of any additional employment benefit.
Selection Process
The company has not published a detailed selection process for this vacancy. Candidates should follow the instructions provided during recruitment.
Applicants should be prepared to discuss their IT support internship, troubleshooting approach, operating system knowledge, networking fundamentals, Google Workspace familiarity, and communication skills if asked during the recruitment process.
The exact interview stages and assessment format should be confirmed through official communication from 66degrees.
Who Should Apply?
This opportunity may suit:
- Fresh graduates in computer science, information technology, or a related discipline.
- Candidates who have completed an IT helpdesk or technical support internship.
- Applicants interested in desktop support and IT service desk operations.
- Candidates familiar with Windows, macOS, Google Workspace, and basic networking.
- Job seekers who enjoy solving technical problems and helping users.
- Candidates interested in developing a longer-term career in IT infrastructure or IT service management.
Candidates without prior IT support internship experience should carefully review the eligibility requirements before applying.
Resume Tips for IT Service Desk Intern
Prepare a resume that highlights relevant technical skills and practical experience.
Include these details where applicable:
- Your degree, college, graduation year, and relevant coursework.
- IT support, helpdesk, or technical support internship experience.
- Experience troubleshooting Windows or macOS issues.
- Familiarity with Google Workspace and Google Administration.
- Knowledge of TCP/IP, DNS, VPN, and basic connectivity troubleshooting.
- Experience using ServiceNow, Jira Service Management, or another ticketing tool.
- ITIL Foundation or other relevant certifications, if completed.
- Examples of resolving technical issues, documenting incidents, or assisting users.
Use specific examples from your internship or academic projects. Do not claim experience with tools or technologies that you have not used.
How to Apply for 66 Degrees IT Service Desk Intern
Follow these steps to submit your application:
- Open the official 66degrees job application page.
- Read the job description and eligibility requirements carefully.
- Prepare an updated resume with your education, internship experience, and technical skills.
- Complete the application form with accurate information.
- Submit any requested details and documents.
- Check your email regularly for recruitment updates.
Apply only through the company’s official application page and provide accurate information throughout the process.
Apply Now
Company: 66 Degrees
Position: IT Service Desk Intern
Location: Bangalore, Karnataka
Experience: Fresher with prior IT service desk or technical support internship experience
Official Application Link: IT Service Desk Intern
Candidates should check the official listing for the latest vacancy status and application instructions before submitting their details.
Important Note
- The position is based in Bangalore.
- Prior internship experience in an IT service desk or technical support is specified in the job description.
- ITIL Foundation certification and experience with ServiceNow or Jira Service Management are preferred, not listed as mandatory qualifications.
- The company has stated that it cannot sponsor or transfer visas at this time.
- The application deadline and salary/stipend are not specified in the supplied job description.
- The job description states that AI tools may support recruitment activities, including sourcing, role analysis, and interview transcription. It also states that final hiring decisions are made by the human Talent Team.
Always refer to the official application page for the latest information.
Disclaimer
The information provided in this post is for informational purposes only and is based on publicly available job information. JobHunt Daily does not guarantee selection or employment.
Candidates should verify the latest job details on the company’s official careers website before applying. We do not charge any fee for providing job information.
Frequently Asked Questions (FAQs)
Q1. What is the job role at 66degrees?
The position is IT Service Desk Intern.
Q2. Where is the job located?
The job is listed in Bangalore, Karnataka.
Q3. Can freshers apply?
Yes, the role is intended for freshers who have prior internship experience in an IT service desk or technical support role.
Q4. What qualification is required?
A bachelor’s degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience, is specified.
Q5. Which technical skills are required?
Candidates should understand Windows and macOS, Google Workspace, Google Administration, basic networking, and technical troubleshooting.
Q6. Is ITIL certification mandatory?
No. ITIL Foundation or an equivalent IT service management certification is listed as preferred.
Q7. Is knowledge of ServiceNow required?
Experience with ServiceNow or Jira Service Management is preferred, rather than stated as a mandatory requirement.
Q8. What is the salary or stipend?
The salary/stipend has not been disclosed in the official job notification.
Q9. Does 66degrees provide visa sponsorship?
No. The job description states that the company cannot sponsor or transfer visas of any kind at this time.
Q10. How can I apply?
Apply through the official job listing: https://job-boards.greenhouse.io/66degrees/jobs/6127315004.
Job Updates Team
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