Firstsource Solutions is conducting a walk-in interview for Customer Support Executive / Senior Customer Support Executive positions in Hyderabad. The opportunity is open to freshers and candidates with up to 3 years of BPO experience. Candidates with undergraduate, graduate, or postgraduate backgrounds can apply, with strong verbal communication and basic computer skills preferred. The role involves handling multiple customer chat conversations, resolving internet connectivity-related queries, documenting customer interactions, and identifying cross-selling or upselling opportunities. The company is offering an industry-competitive CTC, one-way cab transportation, and performance-based incentives. The walk-in interview is scheduled from 5 October to 9 October, 2026, between 11:30 AM and 2:00 PM.
Job Details
| Job Detail | Information |
|---|---|
| Company | Firstsource Solutions |
| Job Role | Customer Support Executive / Senior Customer Support Executive |
| Location | Hyderabad, Telangana |
| Experience | 0–3 years |
| Eligible Candidates | Freshers & experienced candidates |
| Industry | BPM / BPO |
| Role Category | Non-Voice |
| Process | International Non-Voice / Chat Process |
| Employment Type | Full-Time, Permanent |
| Work Mode | Work from Office |
| Shift | 24/7 rotational shifts |
| Working Days | 5 days a week |
| Weekly Off | 2 rotational week-offs |
| Openings | 100 |
| Salary | ₹3–3.5 LPA |
| Walk-in Dates | Walk-in completed—verify whether applications are still open. |
| Walk-in Time | Walk-in completed—verify whether applications are still open. |
| Contact Person | Parveen / Parveen Singh |
About Firstsource
Firstsource Solutions operates in the BPM/BPO sector and provides customer support and business process services.
For this recruitment drive, Firstsource is looking for candidates for voice and non-voice processes, with the specific vacancy focused on Customer Support Executive / Senior Customer Support Executive positions.
About the Job
The Customer Support Executive role is part of Firstsource’s Non-Voice/Chat Support operations.
Selected candidates will handle multiple customer conversations and assist customers with issues related to Wi-Fi, routers, modems, and internet connectivity. They will also be responsible for recording customer interactions and resolutions in the company’s systems.
The role additionally involves identifying suitable opportunities for cross-selling and upselling while maintaining customer satisfaction, quality, and productivity targets.
Job Responsibilities
Candidates selected for the role will be expected to:
- Handle multiple customer chat conversations simultaneously.
- Provide a smooth and professional customer experience.
- Resolve queries related to Wi-Fi, routers, modems, and internet connectivity.
- Troubleshoot customer issues according to process guidelines.
- Document customer interactions, concerns, and resolutions in the system.
- Identify relevant cross-selling and upselling opportunities.
- Recommend appropriate products, services, or upgrades when applicable.
- Maintain quality and productivity standards.
- Meet defined customer satisfaction and performance metrics.
Required Skills
Candidates should have:
- Strong verbal communication skills.
- Good written communication.
- Good reading comprehension.
- Basic computer proficiency.
- Familiarity with Microsoft Office applications.
- Knowledge of Outlook, Word, and Excel.
- Customer handling skills.
- Problem-solving ability.
- Ability to handle multiple chat conversations.
- Willingness to work in rotational shifts.
- Ability to work from the office.
Key Skills
- International Non-Voice
- International Chat Process
- Chat Process
- Non-Voice Process
- Email Process
- Customer Support
- BPO
- Customer Service
Eligibility Criteria
Candidates should meet the following requirements:
- Any undergraduate (10+2), graduate, or postgraduate can apply.
- Freshers are eligible.
- Candidates with 0–3 years of BPO experience can apply.
- Strong verbal communication skills are required.
- Candidates should have good written and reading comprehension skills.
- Basic computer knowledge is required.
- Familiarity with Microsoft Office applications such as Outlook, Word, and Excel is expected.
- Candidates must be willing to work in a 24/7 rotational shift environment.
- Candidates should be comfortable working 5 days a week from the office with 2 rotational week-offs.
Salary & Benefits
The listed salary range is ₹3–3.5 LPA.
The recruitment post also mentions the following benefits:
- Industry-competitive CTC
- One-way cab transportation facility
- Performance-based incentive program
- Career growth and development opportunities
The exact compensation offered to an individual candidate may depend on the company’s recruitment and compensation process.
Selection Process
The recruitment post specifies the following interview process:
- AI Interview
- HR Interview
- Written Assessment
- Managerial Round
Candidates should carry the required documents and follow the instructions given at the walk-in venue.
Who Should Apply?
This opportunity is suitable for:
- Freshers looking for their first BPO/customer support job.
- Candidates with up to 3 years of BPO experience.
- Graduates, postgraduates, and eligible 10+2/undergraduate candidates.
- Candidates with strong English communication skills.
- Candidates interested in international chat/non-voice processes.
- People comfortable working 24/7 rotational shifts.
- Candidates who can work from the office in Hyderabad.
- Candidates interested in customer service and technical troubleshooting.
Resume Tips
For this role, your resume should clearly highlight your communication, customer service, and computer skills.
Useful Resume Keywords
- Customer Support
- Customer Service
- Chat Support
- International Chat Process
- Non-Voice Process
- International Non-Voice
- BPO
- Technical Support
- Troubleshooting
- Internet Connectivity
- Wi-Fi
- Router
- Modem
- Email Process
- Customer Experience
- Microsoft Office
- Outlook
- MS Word
- MS Excel
- Cross-Selling
- Upselling
Freshers can highlight communication skills, computer knowledge, academic projects, internships, and relevant customer-facing experience.
How to Apply
This is a walk-in interview, so eligible candidates can visit the Firstsource Solutions location during the specified walk-in dates and timings.
Walk-in Details
LINK: Customer Support Executive
Dates: 5 October – 9 October 2026
Time: 11:30 AM – 2:00 PM
Contact: Parveen / Parveen Singh
Venue:
Firstsource Solutions
5th Floor, Block 1, Survey No. 142
BSR Builders LLP IT SEZ
Nanakramguda Village, Serilingampally Mandal
Hyderabad, Telangana – 500008
The listing also describes the venue as BSR Tech Park, near Wipro Circle, Nanakramguda Financial District.
Apply Now
Candidates interested in this walk-in opportunity should attend the interview at the above venue during the stated dates and time.
Must Carry:
- Updated Resume
- Valid government-issued ID proof, such as
- Aadhaar Card
- PAN Card
- Passport
- Driving License
Point of Contact: Parveen
Important Note
- This is a walk-in recruitment drive in Hyderabad.
- The listed salary range is ₹3–3.5 LPA.
- There are 100 openings mentioned in the listing.
- Freshers and candidates with 0–3 years of BPO experience can apply.
- The role requires willingness to work in 24/7 rotational shifts.
- The position is full-time and permanent and requires working from the office.
- Candidates should carry an updated resume and valid government-issued ID proof.
- Firstsource states that it follows a fair and merit-based hiring process and does not ask candidates for money at any stage.
- Candidates should be alert to fraudulent recruitment offers and verify communications through official Firstsource channels.
Disclaimer
The information provided in this post is for informational purposes only and is based on publicly available job information. JobHunt Daily does not guarantee selection or employment.
Candidates should verify the latest job details on the company’s official careers website before applying. We do not charge any fee for providing job information.
FAQs
1. What is the Firstsource job role?
Firstsource is hiring for Customer Support Executive / Senior Customer Support Executive positions.
2. Where is the Firstsource walk-in interview?
The walk-in interview is in Nanakramguda, Hyderabad, Telangana.
3. When is the Firstsource walk-in interview?
The listing specifies 5 October to 9 October 2026, from 11:30 AM to 2:00 PM.
4. Who can apply for this Firstsource job?
Undergraduates with 10+2, graduates, and postgraduates can apply. Freshers and candidates with up to 3 years of BPO experience are eligible.
5. What is the salary offered?
The listed salary is ₹3–3.5 LPA.
6. Is this job suitable for freshers?
Yes. The vacancy specifically states that freshers are welcome.
7. What skills are required?
Strong verbal communication, written and reading comprehension, basic computer proficiency, and familiarity with Microsoft Office are among the requirements.
8. What is the selection process?
The stated process consists of an AI interview, an HR interview, a written assessment, and a managerial round.
9. Is this a work-from-home job?
No. The listing specifies that candidates should work 5 days a week from the office in a 24/7 rotational shift environment.
10. What documents should I carry to the walk-in?
Candidates should carry an updated resume and valid government-issued ID proof, such as an Aadhaar Card, PAN Card, Passport, or Driving License.
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