NTT DATA has a job listing for a graduate trainee position in Bengaluru, Karnataka, India. The role is part of service delivery and client success and involves supporting the managed services client service desk.
The position focuses on administrative support, handling client requests, maintaining ticket records, categorizing and prioritizing issues, and following escalation procedures. Candidates should have good communication skills, attention to detail, sound judgement, and a client-focused approach.
The listing specifies a high school certificate, diploma, or equivalent as the academic qualification. It also mentions basic-to-moderate experience in the technology industry or a call-center environment. Candidates must be able to work according to a roster covering 24×7 operations.
NTT DATA Graduate Trainee Job Details 2026
| Job Detail | Information |
|---|---|
| Company | NTT DATA |
| Job Title | Graduate Trainee |
| Role Description | Managed Services Client Service Desk Administrator |
| Job Reference | NTT1GLOBALR149441EXTERNALENGLOBAL |
| Location | Bengaluru, Karnataka, India |
| Job Category | Service Delivery and Client Success |
| Work Type | Full-time |
| Work Mode | On-site |
| Qualification | High school certificate, diploma, or equivalent |
| Experience | Basic-to-moderate experience mentioned |
| Relevant Background | Technology industry or call-center environment |
| Shift | Roster-based 24×7 operations |
| Salary | Not disclosed |
| Application Deadline | Not specified in the supplied listing |
| Application Mode | Online through the official careers portal |
About NTT DATA
NTT DATA is a global business and technology services company that provides services across areas such as IT infrastructure, cloud, cybersecurity, consulting, digital transformation, and application services.
The company works with organizations across multiple industries and countries to support technology operations and business needs. Its managed services teams help clients maintain service delivery, manage requests, and coordinate operational support.
Candidates can learn more about the company and explore job opportunities through the official NTT DATA Careers website.
About the Graduate Trainee Job
The Graduate Trainee listing describes an administrative support role within the Managed Services Client Service Desk.
The employee will help the team manage incoming client requests, maintain accurate records, identify the correct categories and priorities for issues, and ensure that critical requests follow the appropriate escalation procedures.
This role requires a methodical approach to handling tickets and requests. Candidates should be able to communicate with different stakeholders, use sound judgement, and maintain the integrity and accuracy of client information.
Note: Although the listing title says “Graduate Trainee,” its detailed description uses the title “Managed Services Client Service Desk Administrator.” Candidates should confirm the exact designation and role expectations on the application page.
Job Responsibilities
The responsibilities described in the listing include
- Administrative support: Assist the Managed Services Client Service Desk team with day-to-day administrative tasks.
- Request logging: Receive, validate, and record client requests where required.
- Ticket categorization: Help analyze escalation requests and ensure correct categorization and prioritization.
- Escalation management: Follow the appropriate escalation procedures for critical calls and requests.
- Documentation: Maintain accurate ticket records, client information, and supporting documents.
- Service desk coordination: Assist the team with coordinating service requests and supporting incident resolution.
- Issue handling: Use a systematic approach when processing tickets and requests.
- Additional support: Perform other related tasks as required by the team.
Required Skills
The listing highlights the following qualities and capabilities.
Communication Skills
- Strong written communication.
- Effective verbal communication.
- Ability to interact with different stakeholders.
- Client-focused communication and service.
Administrative and Analytical Skills
- Attention to detail.
- Methodical approach to ticket handling.
- Ability to identify when an issue needs escalation.
- Sound judgement and decision-making.
- Accurate recordkeeping and documentation.
- Ability to categorize and prioritize requests.
Professional Skills
- Integrity and responsibility.
- Ability to work under general direction.
- Self-motivation and willingness to learn.
- Focus on service quality and client retention.
- Flexibility to work in a roster-based shift structure.
The supplied description does not name a mandatory programming language, database, or technical certification.
Eligibility Criteria
Educational Qualification
The listed academic requirement is
- High school certification, diploma, or equivalent.
The supplied description does not specify a mandatory bachelor’s degree, a particular academic stream, minimum marks, or a graduation year.
Experience Requirement
The listing mentions basic-to-moderate experience in the technology industry and call-center environment.
It does not provide an exact numerical range of required experience. Therefore, candidates should confirm whether applicants with no previous work experience are eligible for this particular vacancy.
Work Location
The position is listed in Bengaluru, Karnataka, with an on-site work arrangement.
Candidates should be prepared to work at the designated office location.
Shift Requirement
The role supports 24×7 operations through a defined roster. Applicants should consider whether they can work the required shifts before applying.
Salary and Benefits
Salary Details
The salary/CTC has not been disclosed in the official job notification.
The supplied listing does not specify the compensation range, joining bonus, incentives, or shift allowances for this role.
Candidates should request confirmation of the salary structure and applicable benefits during the recruitment process.
Benefits
NTT DATA’s general careers website describes employee benefits and development opportunities, but the specific benefits applicable to this vacancy have not been confirmed.
Candidates should ask the recruitment team about health insurance, leave policies, shift allowances, transport arrangements, and other employment conditions.
Selection Process
The company has not published a detailed selection process for this vacancy. Candidates should follow the instructions provided during recruitment.
NTT DATA’s general careers information describes a recruitment process that can include application review, interviews or assessments, an offer, background checks, and onboarding. The exact process may vary by role and region.
Do not assume that every stage will apply to this graduate trainee vacancy. Follow the instructions provided through the official application system.
Who Should Apply?
This role may suit candidates who:
- Meet the stated high school, diploma, or equivalent qualification requirement.
- Have relevant technology-sector or call-center experience.
- Are interested in service desk administration and client support operations.
- Can maintain accurate records and documentation.
- Communicate clearly with different stakeholders.
- Can recognize issues that require escalation.
- Work carefully and follow established procedures.
- Are comfortable with roster-based 24×7 shifts.
- Want to develop experience in managed services and service delivery.
Candidates without previous experience should confirm their eligibility because the description mentions basic-to-moderate experience.
Resume Tips for NTT DATA Graduate Trainee Jobs
Prepare a resume that highlights skills relevant to service desk administration and client support.
Highlight communication skills: Mention examples of communicating clearly with customers, colleagues, or other stakeholders.
Include relevant experience: If you have worked in a call center, customer support team, help desk, administrative role, or technology environment, describe your responsibilities accurately.
Show attention to detail: Include examples of maintaining records, checking information, or processing requests accurately.
Mention documentation skills: Highlight experience with ticket records, reports, spreadsheets, or other administrative documents if applicable.
Demonstrate problem-solving: Explain how you have identified an issue, followed a procedure, or escalated a problem to the appropriate person.
State your shift flexibility honestly: If you can work roster-based shifts, make that clear in your application.
Keep the resume concise: Organize your education, experience, communication skills, and relevant computer skills into clear sections.
Do not claim service desk tools or technical experience that you have not used.
How to Apply for NTT DATA Graduate Trainee Recruitment 2026
Follow these steps to search for and apply to the vacancy:
- Visit the official NTT DATA Careers portal.
- Search for “Graduate Trainee” and select Bengaluru, India, as the location.
- If available, search using the reference
NTT1GLOBALR149441EXTERNALENGLOBAL. - Open the matching vacancy and verify the title, qualification, experience, shift requirements, and current status.
- Sign in or create a candidate account if requested.
- Complete the application and upload your updated resume.
- Review your details before submitting.
- Save any application confirmation and monitor your email for updates.
If the exact vacancy no longer appears, check with NTT DATA through its official careers channels rather than relying on an unverified third-party application link.
Apply Now
Company: NTT DATA
Job Title: Graduate Trainee
Role Description: Managed Services Client Service Desk Administrator
Location: Bengaluru, Karnataka, India
Work Mode: On-site
Employment Type: Full-time
Reference: NTT1GLOBALR149441EXTERNALENGLOBAL
Official careers portal: Graduate Trainee
The exact vacancy’s live application link and current availability should be verified through the official portal.
Important Note
The job information provided identifies the position as Graduate Trainee, while the detailed responsibilities refer to a Managed Services Client Service Desk Administrator.
The listing also does not specify an exact experience range, salary, or application deadline. Candidates should verify these details before applying.
NTT DATA warns applicants about fraudulent recruiters. Its official careers information states that candidates should never pay recruitment fees or provide banking credentials, passwords, or verification codes as part of the hiring process. Legitimate recruitment communications should be checked against official NTT DATA channels.
Disclaimer
The information provided in this post is for informational purposes only and is based on publicly available job information. JobHunt Daily does not guarantee selection or employment.
Candidates should verify the latest job details on the company’s official careers website before applying. We do not charge any fee for providing job information.
Frequently Asked Questions (FAQs)
Q1. What is the job title?
The listing title is Graduate Trainee, and the detailed role description refers to a Managed Services Client Service Desk Administrator.
Q2. Where is the job located?
The position is listed in Bengaluru, Karnataka, India.
Q3. Is this a full-time job?
Yes. The supplied listing identifies it as full-time and on-site.
Q4. What is the educational qualification required?
The listing mentions a high school certificate, diploma, or equivalent.
Q5. Is prior experience required?
The description mentions basic-to-moderate experience in the technology industry or a call-centre environment, but it does not specify an exact number of years.
Q6. What are the main responsibilities?
The work includes administrative support, logging client requests, maintaining ticket documentation, categorising and prioritising requests, and following escalation procedures.
Q7. Are rotational shifts required?
Yes. The position supports 24×7 operations through a defined roster.
Q8. What is the salary for this role?
The salary/CTC has not been disclosed in the official job notification.
Q9. What is the last date to apply?
The supplied listing does not specify an application deadline. Check the official careers portal for the latest status.
Q10. How can I apply?
Visit the official NTT DATA Careers portal and search for the Graduate Trainee vacancy in Bengaluru. Confirm the reference and role details before submitting an application.
Job Updates Team
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