Zones is hiring for the L1 – Service Desk position in Bangalore, India. This is an entry-level IT support opportunity for graduates with little or no prior IT support experience.
The role involves providing first-level technical assistance to global customers through phone, chat, and email. Candidates will troubleshoot desktop systems, Windows operating systems, software applications, peripherals, and mobile devices while maintaining service tickets and meeting defined SLAs.
According to the official Zones careers posting, the position was posted on October 6, 2026, with an annual salary range of ₹300,000 to ₹355,000.
Job Details
| Details | Information |
|---|---|
| Company | Zones |
| Job Role | L1 – Service Desk |
| Job Location | Bangalore, India |
| Job Type | Full-time |
| Experience | 0–6 months in IT Support |
| Education | Any Graduate |
| Salary | ₹300,000 – ₹355,000 per year |
| Work Environment | 24/7 rotational shifts |
| Job Posted | October 6, 2026 |
| Job Category | IT Support / Service Desk |
| Level | Entry Level |
About Zones
Zones is a global provider of end-to-end IT solutions and services. The company specializes in areas including digital workplace, cloud & data center, networking, security, and managed, professional, and staffing services.
According to its careers information, Zones operates across more than 120 countries and works with technology partners including Microsoft, Apple, Cisco, Lenovo, and Adobe.
Zones also describes its workplace as a collaborative environment focused on technology, career growth, and innovation. Its careers website highlights opportunities across technology, sales, engineering, operations, and administration.
About the Job
The L1 Service Desk position is designed around first-level technical support. The selected candidate will act as the first point of contact for customers who need assistance with IT-related issues.
The role requires candidates to understand the user’s problem, troubleshoot it remotely, document the interaction, and either resolve the issue or escalate it to the appropriate higher-level support team.
The position operates in a 24/7 rotational shift environment, supporting global clients.
Job Responsibilities
As an L1 Service Desk professional, your responsibilities may include:
- Serve as the first point of contact for technical assistance through phone, chat, and email.
- Provide IT support to global clients in a 24/7 rotational shift environment.
- Troubleshoot desktop hardware, peripherals, and mobile devices.
- Perform remote diagnostics and guide users through troubleshooting steps.
- Install, configure, and troubleshoot Windows operating systems and software applications.
- Create and update technical support tickets in real time.
- Ensure assigned tasks are completed within defined SLAs.
- Escalate unresolved technical problems to higher-level support teams.
- Maintain accurate records of issues, resolutions, and customer interactions.
- Communicate with team members using platforms such as Microsoft Teams and Skype.
- Provide good customer service while handling multiple tasks.
- Suggest improvements to procedures and knowledge-base articles based on customer feedback.
- Resolve basic computer and technical issues efficiently.
Required Skills
Candidates should ideally have:
- Basic knowledge of computer systems.
- Basic IT troubleshooting skills.
- Understanding of Windows operating systems.
- Knowledge of desktop hardware and peripherals.
- Ability to perform basic remote diagnostics.
- Good verbal and written communication.
- Customer service skills.
- Active listening and problem-solving ability.
- Multitasking skills.
- Ability to document technical issues clearly.
- Ability to work in a 24/7 rotational shift environment.
- Willingness to learn and handle global customer support.
Eligibility Criteria
The official job posting specifies the following requirements:
- Education: Any graduate.
- Experience: 0–0.6 months in IT Support.
- Candidates should have basic technical knowledge and the ability to resolve common computer-related issues.
- Candidates should be comfortable providing customer support through phone, chat, and email.
- Candidates must be able to work in a 24/7 rotational shift environment.
This makes the vacancy particularly relevant to graduates looking to begin a career in IT support or service desk operations.
Salary & Benefits
Salary
The official Zones job posting lists the salary range as
₹300,000 – ₹355,000 per year
The actual compensation offered to a selected candidate may depend on the company’s recruitment and compensation process.
Benefits
Zones states that its benefits package includes:
- Medical insurance coverage
- Group term life insurance
- Personal accident cover
- Flexible leave policy
- Performance-based compensation and recognition
The official posting also describes the workplace as an environment focused on technology, collaboration, and career development.
Selection Process
The company has not published a detailed selection process for this vacancy. Candidates should follow the instructions provided during recruitment.
Applicants should be prepared for discussions or assessments related to basic IT troubleshooting, communication, customer handling, and their ability to work in rotational shifts.
Who Should Apply?
This opportunity may be suitable for:
- Fresh graduates looking for an entry-level IT job.
- Candidates with up to 0.6 months of IT support experience.
- Graduates interested in service desk or technical support careers.
- Candidates with basic Windows and computer troubleshooting knowledge.
- Candidates with good communication and customer-handling skills.
- Job seekers comfortable working in 24/7 rotational shifts.
- Candidates who want to build experience supporting global clients.
Resume Tips
Candidates applying for this role should make their resume relevant to entry-level IT support.
Useful resume keywords
- IT Support
- Service Desk
- Technical Support
- Help Desk
- Windows
- Troubleshooting
- Desktop Support
- Remote Support
- Hardware Troubleshooting
- Software Troubleshooting
- Incident Management
- Ticket Management
- SLA
- Customer Support
- Problem Solving
- Microsoft Teams
- Email Support
- Chat Support
If you are a fresher, highlight academic projects, computer skills, certifications, troubleshooting knowledge, and communication abilities rather than adding unrelated information.
How to Apply
Interested candidates should apply through the official Zones Careers website and locate the L1 – Service Desk vacancy for Bangalore.
Before submitting the application, check that your resume reflects your technical support knowledge, communication skills, and availability for rotational shifts.
Apply Now
Company: Zones
Position: L1 – Service Desk
Location: Bangalore, India
Salary: ₹300,000 – ₹355,000 annually
Experience: 0–0.6 months in IT Support
Qualification: Any Graduate
Official application: Apply through the Zones careers portal.
Important Note
The L1 Service Desk position is currently listed on the official Zones India careers page, and the Bangalore vacancy was posted on October 6, 2026.
Candidates should review the official job description and application requirements before applying. The role specifically requires candidates to work in a 24/7 rotational shift environment.
Disclaimer
The information provided in this post is for informational purposes only and is based on publicly available job information. JobHunt Daily does not guarantee selection or employment.
Candidates should verify the latest job details on the company’s official careers website before applying. We do not charge any fee for providing job information.
FAQs
1. What is the job role at Zones?
Zones is hiring for the position of L1 – Service Desk in Bangalore.
2. What is the salary for the Zones L1 Service Desk job?
The official posting lists an annual salary range of ₹300,000 to ₹355,000.
3. What is the qualification required?
Candidates with any graduate degree can apply.
4. Is this a fresher job?
Yes. The official posting specifies 0–0.6 months of IT support experience, making it suitable for fresh graduates and candidates at the beginning of their IT support careers.
5. Where is the job located?
The position is based in Bangalore, India.
6. Is rotational shift work required?
Yes. The role requires candidates to work in a 24/7 rotational shift environment.
7. What does an L1 Service Desk employee do?
The employee provides first-level technical support, troubleshoots computer and software issues, creates support tickets, documents resolutions, and escalates unresolved issues.
8. How can I apply for this job?
Candidates should apply through the official Zones careers portal and search for L1 – Service Desk in Bangalore.
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